What should I do if I encounter issues with the app?
The first thing to do is to make sure that you're on the latest version of our iOS or Android app. If not, please update the app using the links below, or by visiting the App Store or Google Play. Most of our user-reported problems are resolved this way.
Refer to our
user guide if you're still experiencing issues. Also, feel free to
submit a ticket with the label "Product: Issues" for the question "What do you need help with?". We aim to respond to all user-reported issues within 48 hours.
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Can I connect my sleep tracking device/ wearable with Stellar Sleep?
Yes, Stellar Sleep works with both Apple Health compatible devices and Google Health Connect compatible devices. For iPhone users, please refer to the article How do I connect with Apple Health? For Android users, please refer to the article How do I ...
How do I cancel my subscription?
You can cancel your subscription anytime on the app by going to the Profile tab. Scroll to the Settings section, then click on the "Manage Subscription" option. If you are not able to access your account for some reason or prefer to email us ...
How much does Stellar Sleep cost?
Our program subscription is $188 USD per month, although your specific cost may vary depending on your selected program and program duration. You can cancel at anytime before your next payment directly from the app, or email us at ...
How do I get started?
The instructions here are for users who have already gotten an access code, created an account, and completed the onboarding questionnaire. If you have not already done so, please refer to How do I sign up? Congratulations on taking the first step in ...