What should I do if I encounter issues with the app?

What should I do if I encounter issues with the app?

The first thing to do is to make sure that you're on the latest version of our iOS or Android app. If not, please update the app using the links below, or by visiting the App Store or Google Play. Most of our user-reported problems are resolved this way.

Refer to our user guide if you're still experiencing issues. Also, feel free to submit a ticket with the label "Product: Issues" for the question "What do you need help with?". We aim to respond to all user-reported issues within 48 hours.
    • Related Articles

    • Why is the app not asking me for an access code?

      Entering an access code is not required if you create an account with the same email address that you used for billing. We will be able to automatically link your Stellar Sleep account with your billing information and your sleep quiz results.
    • Is Stellar Sleep available in my country?

      The Stellar Sleep app is available in all countries except for China. You may still access Stellar Sleep in China using a VPN. You'll need an iPhone or an Android phone in order to download the Stellar Sleep app.
    • How do I sign up?

      Step 1: Get an access code The only way to sign up for an account is to get an access code. You will first have to complete our sleep quiz so that we can create a personalized program for you. Take our sleep quiz here if you haven't already done so. ...
    • How much does Stellar Sleep cost?

      We're currently running a 30% promotion. You can try our app for 7 days, and then it will cost $44 per month for three months. You can sign up for our app with the promotion here. You will be billed for 3 months ($132) after your 7-day trial, and ...
    • How do I connect with Apple Health?

      If you're using an Android phone, please refer to the article How do I connect with Google Fit? If you're using an iPhone, we can automatically sync the sleep data from your Apple Health app into the Stellar Sleep app. To do that, you have to first ...