How do I reset my password?

The instructions here only work if you already have an account. Otherwise, please refer to How do I get started? to get an access code and to create an account.

For logged-in users

If you have already logged in, you can reset your password by going to the Profile tab. Scroll to the Settings section and click the "Reset Password" option. We will send you an email with a link to reset your password.

For logged-out users

If you're logged out, click on "Login." After that, you can reset your password by clicking on the "Forgot your password?" link on the login page. Then, enter the email address that you used to sign-up for an account, and click on the "Submit" button. We will send you an email with a link to reset your password.

If you forgot both your email address and password, please submit a support request (select "Product: Account creation" for the question "What do you need help with?") and we can help you reset your password. Please provide us with your billing email address, or the last 4 digits of your credit card number, in order to expedite the process.

 

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